• NEWLY CREATED ROLE
• SPEARHEAD ASIA ANALYTICS STRATEGY
• DEVELOP USE CASES ACROSS MARKETS

As a key member of the Regional Customer Office, you will spearhead the overall analytics and insights strategy. You’ll partner with the technology team to create a customer 360 data platform, integrating data from demographics, policies, claims, and customer interactions. Your focus will be on driving the adoption of advanced reporting, analytics, and personalized customer contact, while championing a data-driven culture across the organization.

You will also lead the development of use cases across various markets, ensuring the right processes, technology infrastructure, and people capabilities are in place to foster customer growth and enhance their journey. By driving actionable insights, you will optimize customer campaigns, lifecycle management, and predictive modelling to deliver tangible business results.

With at least 10 years of experience in data, analytics, and CRM from financial institutions, you will bring strong business acumen, strategic thinking, and excellent stakeholder management to drive impactful change across the business.